Socialhyph (SMC-Private) Limited ("Socialhyph", "we", "us") runs this website. This policy explains in plain words what information we handle and what we do with it. By using this site you agree to it.
Information we collect
- Details you send us. When you use the contact form we receive your name, phone or WhatsApp number, the service you are interested in, your message, and, if you add them, your email and a video or profile link.
- WhatsApp conversations. If you message us on WhatsApp, we see your number, your profile name and what you write. WhatsApp handles that chat under its own privacy policy.
- Technical data. Like most websites, our server and our hosting provider may log your IP address, browser type and the pages you open, for security and to keep the site running.
- Advertising and analytics. If you arrive from an ad, tools such as the Meta Pixel or TikTok Pixel may record that you visited this site or clicked a WhatsApp button. This helps us understand which ads bring genuine enquiries. These tools may use cookies.
What we never ask for
We never ask for your account password, one-time codes, card numbers or banking PINs. Please do not share these with anyone claiming to represent us. We only need the public link to your video or profile.
How we use your information
- To reply to your enquiry and to deliver the order you place.
- To keep a record of orders and to handle refund or guarantee requests.
- To protect this site from spam and misuse. For example, the contact form limits how many messages one connection can send in an hour.
- To measure and improve our advertising and our website.
We do not sell your personal information.
Who can see it
Only our team members who handle enquiries and orders can see what you send us. We share information with outside parties only when it is needed to run the service (for example our web host, email delivery, or payment processing) or when the law requires it. Advertising platforms such as Meta and TikTok receive pixel data under their own policies.
Cookies
This website itself uses very few cookies. When you tap a WhatsApp button on our order page, we set a small cookie so that you are connected to the same team member each time you come back, and we record the time of the tap, the team member and the ad campaign you came from. Advertising pixels and some third-party tools may set their own cookies. You can block or delete cookies in your browser settings, and the website will still work.
How long we keep information
We keep enquiries and order records for as long as needed to serve you, resolve disputes and meet our legal duties, then delete or anonymise them.
Your choices
You can ask us to show, correct or delete the information we hold about you. Message us on WhatsApp or use the contact form and we will respond as soon as we can.
Security
We use reasonable technical and organisational measures to protect your information. No website or internet connection is completely secure, so we cannot promise absolute security.
Third-party links
Links to WhatsApp, TikTok, Instagram, Facebook or other sites lead to services we do not control. Their own policies apply once you leave this site.
Children
Our services are meant for adults and businesses. We do not knowingly collect information from children.
Changes to this policy
We may update this page from time to time. The date at the top shows the latest version.
Contact
Socialhyph (SMC-Private) Limited, Ahmedpur East, Bahawalpur, Pakistan.
WhatsApp and phone: 0301 6811222