We want every customer to feel safe ordering from Socialhyph. Please read these terms before you pay. When you place an order you agree to them.
1. Before you order
- Share only the public link of your video or profile. Never share your password.
- Your video or profile must be public while the order runs. If it is private, deleted or restricted, we cannot deliver.
- Please read the package details. Delivery numbers are ranges, not exact figures. They depend on your video, your niche and your account.
- Follower packages cannot be used on product, shop, smoke, trading or AI-generated videos.
2. When a refund is given
- We cannot start your order. If your order has not started within 2 days (48 hours) after your payment is approved, you receive a full refund.
- Delivery falls short. If the order finishes below the minimum of the package range, we will first top it up. If we cannot, we refund the missing part.
- Paid twice or wrong amount. We refund the extra amount.
3. When a refund is not given
- Once an order has started, it cannot be cancelled, because delivery cannot be reversed.
- You changed your mind after the order began, or you gave a wrong or private link.
- The payment screenshot was fake or edited. Orders start only after the payment is approved.
- The video or account was removed, restricted or banned by the platform during the order.
- You deleted or edited the video in a way that stops the order.
- You ordered a package that does not suit the video, for example a follower package on a video type listed as not allowed.
- Results are lower than you hoped but still inside the package range.
4. Lifetime guarantee
PK3 Booster, PK4 Premium and the follower packages include a lifetime guarantee. It works like this:
- If the likes, views or followers we delivered drop because of our delivery, we refill them at no cost.
- The guarantee covers what we delivered. It does not cover drops caused by you or by the platform, such as deleting or re-uploading the video, changing the account username, an account ban, or the platform removing activity in a general clean-up.
- Followers: our delivery does not drop. However, because followers are real people, some may unfollow later depending on your content. That is normal behaviour and is not a delivery fault.
- To claim, message us on WhatsApp with the original order details and the public link.
5. Timing
We start replying and working on your order within 30 minutes to 3 hours after the payment is approved. Most orders complete in 8 to 24 hours. On busy days it can take 24 to 48 hours. Our representative will keep you updated.
6. How to ask for a refund
Message our representative on WhatsApp from the same number you used for the order. Share the package name, the public link and a short note about the issue. We review every request fairly and answer as soon as we can. Approved refunds are returned using the same method you paid with, or another method we agree with you.
7. Chargebacks and disputes
Please contact us first. Most issues are solved quickly on WhatsApp.
8. Changes
We may update these terms. The terms in force when you placed your order apply to that order.